Shipping Returns

Map of estimated delivery times across the United States.

At Walton's, we pride ourselves on delivering reliable, fast service backed by decades of experience supporting meat processors, hunters, and home enthusiasts. Our goal is to make sure you get the equipment, supplies, and ingredients you need quickly and with confidence. 

 

Same Day Shipping

Items available for standard shipping methods and in stock at the time of ordering will be shipped the same business day if the order is placed by 5:00 pm CST.

Shipping costs are calculated at checkout based on order details and delivery location. Delivery times vary depending on destination and selected shipping method. 

Returns

All returns must be initiated by calling 316-262-0651 or emailing our customer service team at [email protected].

Unauthorized returns will not be accepted.

All returns must be shipped freight‑prepaid within 30 days of receipt of the order.
Items must be unused, in resalable condition, and in original packaging.
A restocking fee of 15% or more may apply to opened or special‑order items.

Non‑returnable items include (but are not limited to):
Casings, Seasonings, Spices, Cures, Liquid Smoke, Vacuum Pouches, Unwrapped Band Saw Blades, and certain special‑ordered items.

Damage Inspections and Claims

Upon delivery, please inspect your package immediately for any visible damage. If the box appears compromised, note it on the carrier’s delivery receipt and refuse acceptance if the damage is too extensive.

For any issues, including concealed damage, contact our customer service team at 316-262-0651 or [email protected] as soon as possible. Please provide your order number, photos, and a brief description of the issue.

We will investigate with the carrier and work toward a resolution, such as a replacement or refund, in accordance with our returns policy. Claims submitted after 7 days may not be eligible.

International Orders

For international orders (including Canada), customs duties, tariffs, and import taxes are the responsibility of the customer. Walton’s is not responsible for and does not pay for or pre‑collect these charges.

Delays may occur due to customs processing, and it is up to the customer to understand their local customs requirements. Please contact your local customs office for an estimate of applicable fees.

For any questions, feel free to reach out to us at [email protected].

 

Walton's has Same Day Shipping for all in-stock orders placed by 5:00 pm CST

Every day and all year long, spend $500 and get FREE Shipping on qualifying items

Same Day Shipping

Items available for standard shipping methods and in-stock at the time of ordering will be shipped the same business day if the order is placed by 5:00pm CST.

$500 Free Shipping

All orders placed online get FREE Economy Shipping when the order subtotal is $500 or greater. This does not include freight surcharges for heavy or large items, or when liftgate delivery is required

Freight Surcharges

In order to give our customer a lower everyday price on items, some heavy and large items require a freight surcharge. For items with a $10, $15, or $20 upcharge, this will cap out at $240, so ordering 5 of an item with a $10 upcharge would mean a freight surcharge of $50 but whether you ordered 24, 30, or 50+ the freight upcharge would cap out at $240 total.

Returns

All returns must be shipped freight-prepaid within 30 days of receipt of the order. Items must be in unused, resalable condition and in its original packaging. A restocking charge of at least 15% or more may apply to certain items, including those that are opened or special-ordered items. Note: certain items are not returnable, including but not limited to: Casings, Seasonings, Spices, Cures, Liquid Smoke, Vacuum Pouches, Unwrapped Band Saw Blades and certain special ordered items.

Backorders

Orders with backorders will typically be held until the entire order can ship complete. In scenarios with extended backorder times, we will either ship the backordered item separately, or cancel the affected item.

Large or Heavy Items

Some large or heavy items cannot be delivered using traditional shipping methods. In these cases, freight or truck delivery will be used. Truck shipments are considered curbside delivery. This means that the items will not be in a box, but will most likely be on a pallet. The driver is only responsible for getting the item to the driveway of your address. Drivers are not responsible for getting the item off the truck, removal of packaging, assembling items, or anything beyond getting their truck with your shipment to the street of your address. It is entirely your responsibility to remove the item from the truck and bring it inside. This can require multiple people and/or a forklift for some items.

Damage Inspections and Claims

Always inspect the shipment for any noticeable damage before signing for the shipment. Make sure the delivery person notes the full detail of the damage. If the damage is extensive, simply refuse the shipment and it will be returned to us. Please contact us as soon as possible if you refuse a shipment. If you suspect damage that is not visible, open the package while your driver is still there, or make a note on the delivery receipt saying "subject to further inspection". Any concealed damage must be noted and documented within 5 days of receipt.

Delivery Restrictions

Even though you are able to checkout with some items, it will be removed from your order if it is shipping to a restricted location. This can include natural casings shipped outside the USA, large or heavy items going to some restricted delivery locations, etc.