Shipping Returns
Walton's has Same Day Shipping for all in-stock orders placed by 5:00 pm CST
Every day and all year long, spend $500 and get FREE Shipping on qualifying items
Every day and all year long, spend $500 and get FREE Shipping on qualifying items
Same Day Shipping
Items available for standard shipping methods and in-stock at the time of ordering will be shipped the same business day if the order is placed by 5:00pm CST.
$500 Free Shipping
All orders placed online get FREE Economy Shipping when the order subtotal is $500 or greater. This does not include freight surcharges for heavy or large items, or when liftgate delivery is required
Freight Surcharges
In order to give our customer a lower everyday price on items, some heavy and large items require a freight surcharge. For items with a $10, $15, or $20 upcharge, this will cap out at $240, so ordering 5 of an item with a $10 upcharge would mean a freight surcharge of $50 but whether you ordered 24, 30, or 50+ the freight upcharge would cap out at $240 total.
Returns
All returns must be shipped freight-prepaid within 30 days of receipt of the order. Items must be in unused, resalable condition and in its original packaging. A restocking charge of at least 15% or more may apply to certain items, including those that are opened or special-ordered items. Note: certain items are not returnable, including but not limited to: Casings, Seasonings, Spices, Cures, Liquid Smoke, Vacuum Pouches, Unwrapped Band Saw Blades and certain special ordered items.
Backorders
Orders with backorders will typically be held until the entire order can ship complete. In scenarios with extended backorder times, we will either ship the backordered item separately, or cancel the affected item.
Large or Heavy Items
Some large or heavy items cannot be delivered using traditional shipping methods. In these cases, freight or truck delivery will be used. Truck shipments are considered curbside delivery. This means that the items will not be in a box, but will most likely be on a pallet. The driver is only responsible for getting the item to the driveway of your address. Drivers are not responsible for getting the item off the truck, removal of packaging, assembling items, or anything beyond getting their truck with your shipment to the street of your address. It is entirely your responsibility to remove the item from the truck and bring it inside. This can require multiple people and/or a forklift for some items.
Damage Inspections and Claims
Always inspect the shipment for any noticeable damage before signing for the shipment. Make sure the delivery person notes the full detail of the damage. If the damage is extensive, simply refuse the shipment and it will be returned to us. Please contact us as soon as possible if you refuse a shipment. If you suspect damage that is not visible, open the package while your driver is still there, or make a note on the delivery receipt saying "subject to further inspection". Any concealed damage must be noted and documented within 5 days of receipt.
Delivery Restrictions
Even though you are able to checkout with some items, it will be removed from your order if it is shipping to a restricted location. This can include natural casings shipped outside the USA, large or heavy items going to some restricted delivery locations, etc.